FAQ list

Question: Why I cannot connect the hub to WIFI? Answer: First, YoLink Hub only supports 2.4 GHz WIFI, it does not support 5.0 GHz WIFI,

Question: Why this sensor not sending Alarm when door open or closed? Answer: Really sorry YoLink Door Sensor itself does not alarm. It only

Question: How to use YoLink with Alexa? Answer: Please download YoLink App first, and add YoLink devices to YoLink App Then connect YoLink

Question: One more issue, in google home app, YoLink service is linked, but unable to load authorization page and unable to integrate YoLink to

Question: Can't get notification when YoLink App in background, until open it again. Answer: Due to highly customized design of the Android

Question: Push notifications are great, but if I have a flood, or leak in the middle of the night how do i get the notification to make a

Question: I'm just curious if you are using the YoLink Remote to control devices locally (say, a hand full of smart plugs) are those same devices

Question: I have is a garden hose type valve that requires about 6-7 clockwise turns in order to shut off water completely to the whole house.

Question: What is the warranty on YoLink products? Answer: YoLink products have 2 years warranty for all battery powered devices and 1 year

Question: is the thermostat easy to install? Does it require a C Wire? Answer: Yes, this YoLink Thermostat needs C wire. We are going to

Question: I do not understand how the ECO setting works. Answer: The ECO function of the sprinkler controller (automatic delay scheduled

Question: Can it be set up with a ceiling fan?  Answer: YoLink Smart IR Remote copies all frequency of 38k infrared remote. If your

Question: Regarding your Garage Door Kit: I do not see the Chamberlain LiftMaster Professional Formula I listed as a compatible unit. It says

Question: What is the difference between the garage door kit and the garage door kit 2? Answer: There are four differences between garage

Question: I need to replace a 3 way switch with the smart in wall switch but can’t find directions on how to do the install. Can you please send

Question: I was looking for a product that measures electricity energy consumption for my house, with a graph that shows hour by hour

Question: I could not find an action or connection for the Smart Plugs on IFTTT. Answer: YoLink Plug Mini works with IFTTT, it can only work as

Question: For the smart in wall outlet, do you carry 20amp? Answer: The Maximum Current of YoLink In-wall Outlet is 15A. It cannot carry

Question: How long is the cord?  Answer: 5 feet   Question: Do I need this hub? I thought it worked with google home mini or

Question: How do I put a Yolink outdoor plug in discovery mode in order to operate it with Amazon Alexa? Answer: Please download YoLink App

Question: Does the siren stay audible after it is triggered until someone turns it off? Answer: YoLink Siren Alarm will automatically disable

Question: Can I use it outdoor? Answer: Sorry, YoLink Motion Sensor is not weatherproof and waterproof. If you use it outdoor, please wrap it

Question: The temperature sensor are just set, however when sensor updates temperature and RH, it is not reflected on app. Answer: Please