949-825-5958 (9am-5pm Western time Mon-Fri) service@YoSmart.com

Other Questions

  • Question: What is the warranty on YoLink products?

Answer:

YoLink products have 2 years warranty for all battery powered devices and 1 year warranty for non-battery powered devices.

 

  • Question: Is the geographic restriction a legal restriction or does the unit not function?

Answer:

YoLink products and YoLink system will operate anywhere, but our current products available on Amazon are only legally certified in the United States and Canada using 915MHz frequencies.

We will expand YoLink products to Europe and other area next year. To fully support the different countries, we need to update the hardware and software to meet the wireless regulations in different countries.

 

  • Question: If our mailbox is at the end of the road about .2 miles away, will a motion detector reach a hub in our home?

Answer:

The YoLink sensors are all tested and will work well 300 meters in open air distance. 0.2 miles is close to out of range. If there are no objects between your mailbox and the Hub you put, it should work well.

In the open air, the communication distance between the YoLink Hub and the YoLink devices is 1,000 feet; if the distance exceeds 1,000ft, you need to add YoLink Hub and configure the network (wired/WiFi) at the same time. The maximum distance between the YoLink Hub and the nearby YoLink devices is 1,000 feet.

 

  • Question: why Lora so matches smart home demand, but there are very few companies in use?

Answer:

The main reason is that Lora wireless communication technology was introduced late, and then it was originally designed for LPWAN (low-power WAN), there was no early planning and layout in the smart home, we are the first company in the world to introduce this technology into the smart home industry. Before Lora entered the smart home industry, wireless communication technologies such as WiFi, Bluetooth, ZigBee, and others had been used on a large scale and formed an industry alliance, with a relatively better industrial chain and lower hardware costs, which attracted more companies to invest in it. But we believe Lora is more comfortable with the low-power, long-range needs of smart homes, and we appreciate the recognition of our customers in this regard. (Please kindly note that more and more companies are now using Lora in smart homes and smart buildings.)

 

  • Question: Do you have any security cameras?

Answer:

It is under our road map and will be released next year.

 

  • Question: Can you consider to make smart smoke and carbon monoxide detector?

Answer:

We are going to develop a Smoke and Carbon monoxide detector listener soon (early next year).

The Listener will monitor the most popular smoke and carbon detectors in the market, it is an easy way to integrate the current smoke/carbon detectors to the YoLink system.

Also, the YoLink smoke & carbon monoxide detector is under our roadmap, it will be released in 2021.

 

  • Question: Do you have an outdoor motion sensor?

Answer:

The outdoor motion sensor in under our roadmap and will be released next year.

 

  • Question: It would be helpful if you added Apple HomeKit support to your YoLink devices.

Answer:

We regret to say that as of yet we do not support this function. 

 

  • Question: Why I can’t use them with openhab?

Answer:

Sorry, YoLink does not support openhab.

 

  • Question:  Can i connect the yolink hub to my existing system using a private mqtt pubsub broker?

Answer:

Sorry, YoLink does not offer MQTT support.

 

  • Question: Can the Yolink Sensor connect to Siri?

Answer:

YoLink series of products cannot directly use Siri for voice control, but YoLink system can be integrated into Alexa, and Alexa can use Siri for voice control, so at present, Siri’s voice can only be used through Alexa.

Directly controlling YoLink products through Siri and bypassing third-party platforms is also our goal and direction. We will strive for it and never stop.

 

  • Question: I currently have ADT and all their door and window sensors. Can I link these current sensors with your alarm system?

Answer:

Sorry YoLink is an independent smart home system. It cannot work with other systems.

But YoLink smart products (plugs, switches, outlets…) work with Alexa and IFTTT, if your ADT sensors work with Alexa and IFTTT, you can create routines in Alexa or set up applets in IFTTT to let your ADT Sensors to trigger YoLink devices.

Please note: YoLink Sensors works as trigger devices. only YoLink devices like smart switches/plugs/outlets can work as action devices.