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FAQs

Posted by: weil Posted on: 11/14/2019

YoLink Support

YoLink is the easy way to turn your home into a smart home.

 

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What YoLink APP can do for you

Hub

Make the Most of YoLink Smart Hub

THINGS

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Frequency Asked Questions

LoRa is widely used in industrial IoT system, why you choose it in smart home?

From years of Smart Home Experience, we choose LoRa as our wireless solution. LoRa features with key advantages of long range, easy maintain (transparent hub), flexibility and reliability. LoRa’s Micro-amplifier standby power consumption allows one battery working for more than 5 years, perfect for battery-powered devices.

Those can make it by far one of the best solutions for smart home and community.

I found you ads “one house, one hub”, it is really charming to me. But if the hub does not work in the future, does it mean I need to change all the other devices?

Thanks a lot for your interest in our YoLink Smart Home Devices. Please do not worry, YoLink Hub is a transparent Hub, that is to say, if one YoLink hub goes wrong, a new YoLink hub will take over its whole work. And if your house is too big, you can add one or more YoLink Hubs to extend the YoLink network.

Will my existing door openers (car, wall, and outside keypad) still work?

Yes, your existing openers will still work. YoLink Garage Door Kit allows you to see if your garage door is open or closed no matter where you are (your phone needs connecting to the internet), and it allows you to open or close it from anywhere from the app. You can also set alerts so that you get notified when somebody leaves it open and you can schedule it to close at specific times. So it is no more than just a remote control.

Does this have an auto close function if the garage door is left open by accident?

There is no “auto close”, but you can see from the YoLink app whether the door is open or closed. You can then open/close the door remotely. You can also set alerts to tell you when the garage goes up/down. It is Super easy to install as well.

How many doors can be controlled by each hub? I have a 4 door garage.

As we have mentioned “One house, One hub”, YoLink Hub supports about 500 YoLink Smart Home Devices, 4 door garages are definitely can be covered.

Can you use any smartphone brand to use this?

No. YoLink Hub and devices works with smart phone or tablet able to run Android (4.4 or later) or iOS (9 or later).

Can’t get notification when YoLink APP in background, until open it again.

Due to highly customized design of the Android phone system, when you swipe up an APP on the Recent View, the system will forcibly stop the APP. In the Android system, an app that is forcibly stopped cannot receive push messages. Thus when you want to exit YoLink APP, we recommend using the back or home button.

When the YoLink APP is running in the background, except responding to push messages, there will be no other actions, and no significant power and data consumption will be generated. Please rest assured.

We also recommend that you can add the YoLink APP to the background application whitelist to ensure that you can receive alarm messages from the device in a timely manner under any circumstances. This setting item is generally in the phone Settings -> Applications -> Self-starting Applications, or phone Settings -> Power -> APP Restrictions. If you can’t find the setting, please give us feedback and we will help you.

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